Shipping policy

Shipping Policy

We aim to deliver your orders promptly and with care. Below is an overview of our shipping policy:

Customer Details for Shipping:

• Castro

• Bergstrasse 89, 60594 Frankfurt am Main, Germany

• Email: shettakhan@hotmail.com

• Phone: +4942642673287

Processing Time:

• Orders are typically processed within 1–3 business days (excluding weekends and holidays).

Shipping Times:

• Domestic (Germany): 2–5 business days.

• EU countries: 4–10 business days.

• International: 7–21 business days, depending on location and customs.

Shipping Costs:

• Calculated at checkout based on package weight and destination.

• Free shipping promotions may apply during special offers or above specific order values.

Tracking and Delivery:

• Once shipped, tracking details will be emailed to the customer.

• Customers are responsible for monitoring delivery status and ensuring availability for receipt.

Customs and Import Duties:

• Orders shipped outside Germany may incur customs fees or local taxes. These are the responsibility of the customer and are not included in the product price or shipping fee.