Refund policy

Return and Refund Policy

We value your satisfaction and strive to ensure that every order meets your expectations. If for any reason you are not fully satisfied with your purchase, our Return and Refund Policy provides all the details to help resolve the matter smoothly.

Eligibility for Returns:

• Items must be returned within 30 calendar days from the date of delivery.

• Products must be unused, unworn, and returned in original condition with tags and packaging.

• Returns are not accepted for:

  • Personalized or custom-made items.

  • Final sale items.

  • Health, hygiene, or perishable goods.

Return Procedure:

• Contact us at shettakhan@hotmail.com or call +4942642673287 with your name, order number, and reason for return.

• If the return involves a defective or damaged item, please attach photographic evidence.

• Once your return is approved, you will receive return instructions including our return address and any relevant documentation.

Return Shipping:

• Return shipping costs are the responsibility of the customer unless the return is due to a defect or shipping error on our part.

• We recommend using a trackable shipping method and keeping proof of postage.

Refund Processing:

• Upon receipt and inspection of the returned product, a refund will be processed within 7–14 business days to the original payment method.

• Shipping fees and non-refundable charges (e.g., gift wrap or express shipping) will be excluded from the refund unless the item is faulty.

Exchanges:

• At this time, we do not offer direct exchanges. If you require a different size or product, please initiate a return and place a new order separately.

Damaged or Incorrect Items:

• If you receive a damaged or incorrect item, contact us within 48 hours of delivery. We will cover all return costs and arrange for a replacement or full refund.